Yolanda Troupe sent a message to Marvin R. Ellison - President of J. C. Penney Company Inc.- email address that said:
Dear Mr. Ellison,
I am writing to you for help with a problem that I am having with ordering an on-line item.
On October 8, 2017, I attempted to order a loveseat slip cover, item number 7377402.
When I attempted to check out, the system kicked back my address information as invalid. This is a continuing problem with our attempts to order merchandise online, because the town I live in does not have in-town residential mail delivery. Everyone here must pick up mail at the local post office, which means that our mailing address is a PO Box.
The reason our address was not accepted is because it is not recognized in the USPS database.
The physical address we have was established for the use of First Responders and the the 911 system.
This brings me to my problem.
When I called the local store in Olean, NY, the person I spoke with stated that I should use their address, and that when the item came in, I could pick it up at the shoe department.
On the 9th of October, I called Customer service to see if they could enter my physical address at their end, which they said they could.
Because of a difference in the sales tax rates between New York and Pennsylvania, a whole new order was created.
I called to inquire if the second one could be cancelled, and I was told that as it is in a Review
status, that it could be cancelled, but the first one that was enroute to the store in Olean could not.
Fine. Also, that the second pending charge on my Visa card would be removed NLT Thursday, October 12, 2017.
This morning, I received an email stating that my original order had been shipped.
When I opened the email and clicked the tracking link, the screen changed stating that my order had arrived at 10:31 EDT, and was left at the dock.
Can you help? Everyone that I have talked to at the Olean store have been nice, but cannot find my order and are having problems finding it in their computer system.
Thank You.
