Noreen Fox sent a message to Marvin R. Ellison - President of J. C. Penney Company Inc.- email address that said:
Dear Mr. Ellison,
As a long term customer, I feel it is important to express my extreme disappointment and concern over the customer service I have received through 2 of your call centers. I would appreciate hearing from you or your designate so I can explain the issues and get to an equitable resolution.
Thank you in advance for your consideration in this matter.
