Gregory sent a message to Richard Fairbank Chairman and CEO, Capital One Email Address that said:
Dear Mr. Fairbank, I have been truly exasperated in dealing with your dispute resolution department over receipt of used defective medical equipment purchased on ebay through paypal. I did everything I was told to do by ebay and paypal to get the vendor to repair, replace or cancel the purchase of the equipment. The vendor refused to repair the equipment without charge. I verified in writing to paypal and ebay from an independent equipment distributor in California that the equipment was not damaged. The equipment just had a defective PC board that needed to be replaced for around $1400. I spent months trying to get the vendor, ebay or paypal to rectify the situation to no avail. Then paypal said the time period for them to help had elapsed. Paypal said I should dispute it with Capital One. I sent a 5 page letter along with 23 pages of documentation detailing the transaction as requested by Capital One. I am a doctor and do medical legal cases all of the time, and I know how to document cases legally. I was told the first time by a Capital One employee that I did not submit any paperwork so the case was closed. I called and refuted this with the 28 page document that had been scanned into the system. The second call from Capital One said I did not provide them the information they required, so they closed the case. I showed them the documentation and the case was reopened. I called a third time and went over in detail the 28 pages, and indeed the supervisor agreed all of the documents were provided in a timely manner. A fourth call said my claim was denied because my dispute was past the time period now. However, this was not my fault, I did the dispute in the time period Capital One said was required. A final call today from Raeshawn Ext 2950024 said they were denying my claim since she can't prove to ebay/paypal that I didn't break the equipment. I am appealing to you as a person of integrity and common sense to please credit my account so I can send the defective equipment back to the vendor. Raeshawn said that I should have sent it back, and then Capital One could have credited my account. However, I was told by ebay, paypal and Capital One "NOT" to send back the equipment until the vendor and I had come to an agreement, or ebay, paypal or Capital One told me to send it back because no agreement could be reached and they found in my favor. I would be happy to provide you the 28 pages of documentation, and to discuss this with someone in management at Capital One. As an aside, I have served as the CEO of several companies and served on the board of directors of a two public companies. The customer service from Capital One so far as been severely lacking.
Thank you for your time and consideration.
Gregory
