Dianne sent a message to Richard Fairbank – Chairman and CEO, Capital One – Email Address that said:
Dear Mr. Fairbank: I wrote to you over a month ago about my problem. I have been a loyal customer of Capital One for many years. I had a credit line (heloc) for 66,000. which was coming due on 8/12/2016. I did not qualify for a refinance of this because I had signed for 2 of my daughters to purchase their homes. Even though I do not pay those mortgages, it is held against me (which I understand). We have a commercial building that was financed with Capital One, and was paid off years ago. Our first mortgage on our home with you was also paid off years ago. I followed the steps to work with your loan mediation dept. They offered me a 5 yr. loan which would make my payments over 1,200 per month. When I asked them to reconsider by giving me a 30 yr. loan, they closed my file and said that I had to go through the steps to re-apply! I have a great home on a golf course and do understand why Capital One would not turn this into a 30 yr. mortgage. This is not personal banking! This entire process has been extremely stressfull. People are not even given the opportunity to speak with the Underwriter. I want to know that Capital One will give me the time to find financing elsewhere since they will not work with me. I am in the process of trying to sell a rental house that we have so that the Capital One people will stop harrassing me. I wanted to make payments but Capital One will not accept any payments because the loan came due on 8/12/2016. Now they are reporting me as delinquent to the credit bureau which will even hurt my credit score when trying to get a new loan. Its like I am between a rock and a hard place. Please help.
