Laura sent a message to Jeff M. Fettig – Chairman and CEO of Whirlpool Corporation – Email Address that said:
Dear Mr Fettig,
We have a Kitchenaid Artisan Blender - which we bought in March 2012 and this is now out of its 3 year guarantee. We live in the UK. (We also have a Kitchenaid Artisan Mixer which we are very pleased with). It has served us well but recently when we plugged it in to a socket it made a 'pop' sound and blew the electrical circuit. - Subsequently even when we tried new fuses in the plug and different wall sockets the same thing happened and continues to happen.
We don't feel that a Kitchenaid product which has had only occasional use should break down so quickly. Our electrical system was brand new in 2012 and no other appliance in our house has the effect of making our system trip out.
The cost of collection and repair by Kitchenaid UK is very high relative to the cost of the blender and I have been advised by a local appliance repairer that a Kitchenaid appliance should not go wrong in this way.
We are hoping that we can receive either compensation for repair cost or a replacement for this blender.
Sincerely,
Laura and Stephen
