Penny Hermanson sent a message to Hubert Joly President and CEO, Best Buy email address that said:
Dear Mr H Joly,
I had to write a review concerning a sales associate named Austin at you Kennewicj Wa store #590.
Austin is and was an incredibly helpful young man helping me and my husband selecting a new computer!
No question was too off base or not understandable, he answered and was true to his knowledge. If you can give him an incentive to remain at your store I would highly recommend that!!!!