Theressa sent a message to Herbert Hainer – Chief Executive Officer of Adidas AG email address that said:
Dear Mr. Hainer,
Good afternoon,
I am an adidas consumer. My son loves anything Adidas, however, recently I purchased goalie gloves online for him and as soon as we placed the order, we realized that we forgot to put in the finger save. I called the company immediately and ask them if they could change the order. I was told very matter of factly that I could not cancel or change any order. So I ask to speak to a supervisor, and was put on hold. I called back and spoke to the next gentleman and was told the same thing. I asked to speak to a supervisor and one was provided, however, she also stated the same policy and said there wasn't anything she could do. Needless to say I was upset. At the very least I should be able to cancel an order and reorder what I need. I was told she would try to submit my cancelation but not to hope for it and that I should probably contact corporate. Is this really how Adidas handles customers? Is this really what you would consider customer service? I am just so disappointed. I just wanted to make a simple change to my order.
A lost customer,
Theressa
