Sandi sent a message to Kenneth C. Hicks – Chief Executive Officer and President of Foot Locker, Inc. – Email Address that said:
Dear Mr. Hicks
I am in need of your help in resolving an issue with your customer service.
My mom recently purchased a pair of sneakers for my daughter- they were not available in store so the girl ordered them online for her and had them delivered.
I called this morning because I wanted to get a price adjustment because I see online that they are having a 20% discount. I am being TOLD that because this was not an online order that I will not get the price adjustment. I told her it was actually online because the store didnt have her size so they ordered them and were sent to house. Than she said we don't have your moms payment method to refund- I said ok that you can send gift card.
I was advised they will not make the adjustment that I can return the item and repurchase- now call me crazy but I am a working parent and I simply want a price adjustment- I am not asking for something that is unfair or something for free. I would greatly appreciate you stepping in to get my price adjustment. I have the receipt and whatever else you may need.
I can be reached
This sale ends today so please help me get this resolved.