James sent a message to Darren R. Huston President and Chief Executive Officer of The Priceline Group Email Address that said:
Dear Mr. Huston,
I recently attempted to purchase a car rental on Priceline which I found through Kayak. The rental was for 10 days from Billings MT Logan International Airport beginning August 14th 2016. The "guaranteed" price on the Priceline website that Kayak sent me to was $88. Fortunately, I chose to book the rental car before I booked the flight, for after I put in my credit card information to pay, the price changed to $272. I only chose Billings MT as the starting point for our "father son" trip based on Priceline's low car rental price. I am disappointed that Priceline's "guaranteed" price did not actually exist, and would be very upset if I had booked the flight first. As a valued customer, I feel you should uphold the "guaranteed" price that was quoted on the internet. Thank you for your time and consideration.
Jim
