Stephanie sent a message to Michael J. Jackson – Chief Executive Officer of AutoNation Inc. – Email Address that said:
Dear Mr. Jackson
Have you seen some of the negative reports from consumers about Auto nation north Denver? Well I wish I had before dealing with the slime I have had to! Your people there have lied, cheated, certainly DO NOT GIVE A RATS ASS, treated me and apparently others, like second class citizens! I have NOT had a pleasant buying experience and STILL ARE DEALING WITH THIS CRAP! NO ONE CARES!
I'm done being treated poorly so this is where you come in since you are "the father" of all these morons! These men here are standing around grabbing themselves like they have something! Because I am a woman they think I'm not going to do shit about being lied to, threatened and treated unprofessionally! I was sold a car that showed signs of not operating properly and of course immediately notified them. They didnt care except for harassing me about the deal,,the deal that was supposed to be done! At THEIR convenience, not mine they said they would get the car in, mind you a month later. As a disabled woman, I cannot be without a vehicle as I have doctor appointments and two small children to get around. In a sea of cars, they couldn't get me a vehicle to have until I got my car back! They wouldn't rent one for me either. They said I had to pay for it! What? You want me to pay for that when the car I bought from you is not even working properly, it should of been taken care of in the first place and never put on the lot if it wasn't ready! Lie after lie (I have proof), stupid, meaningless computer generated pre-made generic letters sent and treated like CRAP for over a month, my peasent car was invited to the kingdom service center on a Friday where I had no other vehicle, where I sat all day, no updates and no return phone calls. Your people had not touched my car and I was told they would need to keep it until end of day Monday! What? Oh he'll no! I went in at 6:30 where no one knew where my keys were and had to retrieve my own vehicle! Wow,,here it is Wednesday afternoon and no one from that service station has called me to say they would like to have my car so they could finish it! I'm not surprised. That night I also left a rather "stern" voice mail for Mr. Peterson the general manager about what happened who ALSO hasnt bothered to call me or email another one of his fake emails that state how dedicated he is to making things right and wants me satisfied! Bullshit is what it is! All I wanted was a fair deal with a car that worked! Oh, wait,,,I was also sold a dirty vehicle. It was not properly detailed either. My 7 and 9 year old daughters could have done better! The salesman was showed everything so he was aware! Funny, they can send him to my home to sign a paper because they need it but wont do jack shit for me and it's warranted! During this my salesman (acted) so distraught and told me he wanted to quit over how bad this deal went! What does that tell you,, or me,,i mean was "that" part of the scam too? Since you have these incompetent people working for you, guess it's on you to make this right!. I'm not some crazy person. I was treated poorly and still are. My car isn't right. Why would I buy this car if what I know now is wrong with it? Most importantly you have these arrogant men who think what is this cripple little girl going to do as they stand there laughing? Well a lot more if this doesn't get solved! I'll go to the press and keep going. Sir, I have been inconvenienced greatly. I have been bullied. I have been disrespected not only as just a consumer, a disabled person, as a woman and I'm not going to stand for it. I have proof of a lot of this in writing and if "your people" respect anything about you, they will tell the truth as it may be unfavorable to them. This is not just a "mistake", a "mishap", an "oversite" etc...that would apply over a month ago and not this many screw up's til now! You explain to me what this is!
Respectfully,
Stephanie
