Valerie sent a message to Michael J. Jackson Chief Executive Officer of AutoNation Inc. Email Address that said:
Dear Mr. Jackson,
The reason for this letter is to make you aware of a problem that I had with the Ford dealership in Delray. 19 months ago I purchased a 2013 pre-owned white Ford Mustang and the dealership fixed âminorâ flaws on the car like a spider crack on the passenger door. About 3 weeks ago I noticed a bigger crack on the passenger door so we brought it back to the dealership and they concluded that the door was damaged and poorly repaired. I spoke to The General Manager, Mike and he told me there was no possible way he sold me a car that was damaged and yes I have had the car for 19 months but never was this car in an accident during my time with car and the car is also garaged. I know for a fact that the car was not in an accident during the 19 months in my possession. And I will be honest Mike never saw my car so guaranteeing me that there is no way he sold me a car that was damaged and that his employees are certified and do a thorough inspection before putting it out on the lot is in this case not true. He is relying on someone doing their job and that is fine and good but when I know for a fact that this car was not in accident since I have owned it, tells me that your dealership has been deceptive.
I did leave 2 messages at your corporate office and it seems those messages go straight to the dealership to handle the problem. Since I feel that the dealership has a problem, I decided to come to you to see if I can get a better resolution to my problem. Thank you in advance for your time and attention to this matter.