Patricia sent a message to W. Craig Jelinek – President and Chief Executive Officer of Costco Wholesale Corporation email address that said:
Dear Mr. Jelinek;
My husband and I entered your Merriville Costco on Dec 21st and were greeted by a salesman for direct tv who talked to us about signing up and getting a $300 Costco gift card. We were happy to talk to him because we have long been unhappy with Comcast's high bills. But it was important to us to bundle our services, telephone internet and television. The salesman assured us that we could.
On Dec 26th the installer came out and unhooked comcast and hooked up direct tv. And gave me a telephone number to call to have the telephone and internet switched to ATT.
After eight different phone numbers and 8 different people plus 3 different supervisors, I gave up for the day.
On Dec 27th after several hours, I was finally able to find someone who told me that ATT doesn't have service in my area. By then I didn't want ATT but I had direct tv. I then started a round of telephone calls to cancel direct tv and hook back up the comcast. I was not surprised to learn after a long afternoon that they will come out to connect a service, but not to disconnect. Comcast will not come out to hook back up their service unless I pay them.
After a very frustrating afternoon I called Costco to complain about this and talked to an assistant manager called Kathleen who promised to get right back to me. I am still waiting.
I have no television service of any kind and am not sure how to get it back.
Costco of course is not responsible for direct tv or ATT but they are responsible for the sales people they allow on their floors and for the rather rude assistant managers who cant be bothered to call people back.
Thank you for listening to my complaint.
Yours respectfully, Patricia
