Michael sent a message to Hubert Joly President and CEO, Best Buy – email address that said:
I would like you to be informed that my Best Buy experiences lately have not been much of a Best Buy experience. I recently purchased two Samsung Galaxy s7 phones along with a tablet and was mislead by a few of your store reps including a manager. I have had screen protectors applied every week since my purchase.
I tried to have another screen protector installed which just happened to come out and was looking to have the common courtesy of having an even exchange and was told that all I would receive was a $5.00 discount off the price. I called your corporate office in MN and spoke with Erin who contacted the store in Pembroke Pines,Fl where I just happened to be on an Emergency family visit from NYC. I'm originally from NYC and after spending close to an hour on not even welcomed to the store by mobile supervisor named Eric.
I would like to know if this is the training and professionally attitude by a supervisor representing Best Buy. Also are your Corporate Managers not able to take care of matters concerning Elite customers who constantly shop and have been a Best Buy card member and customer since it's inception.
I'm writing to you personally to
Inform you personally that your stores are employing plenty of kids not suitable to make major decisions. If this continues to be the practice of Best Buy, your reputation is just going to sink.