Laura Koppang sent a message to Hubert Joly President and CEO, Best Buy email address that said:
Dear Mr. Joly,
Customer Service phone number (888) 237-2889 is not functioning.
805518107772
I made a purchase on Cyber Monday. My purchase was canceled and I attempted to contact the above number in order to problem solve. I was on hold for 45 to 60 minutes. When I finally got through I was disconnected, or possibly hung up on. This process was repeated three times before I was able to work through the problem with a representative. I was told my credit card was declined and so I used another card and thought the problem was resolved.
My purchase was not delivered and I called the number again to problem solve. I spoke to James, who told me I was not the name in the billing address, which explained why the card was not processed. I attempted to work through the problem, but was told he could not help me. I asked to speak to his supervisor, was told I was being transferred but was disconnected, or possibly hung up on. I called again and spoke to William, was told he could not help me and was hung up on.
I called corporate headquarters to file a complaint. However, I was transferred back to customer service. When I stated I got the wrong department that I was calling to make a complaint, the service representative problem solved with me and I believe the issue was resolved. Ordering a computer for my sister took me well over 8 hours and a great deal of frustration, seeing as how I was continuously being disconnected or possibley hung up on.
Youre on line business can not function with this level of customer service. I have made several attempts to file a complaint, but have not gotten any response. Some feedback would be greatly appreciated.
Sincerely,
Laura Koppang
(562)305-7554
