Marguerita sent a message to Steven A. Kandarian Chairman, President, and CEO, MetLife, Inc. – email address that said:
Dear Mr. Kandarian,
I've been traumatized by dental work done by one of the dentist in your network on November 23, 2016. The experience has been horrific. The work is not complete. I cannot go back to this dentist because of the harm she did to me.
I called your company regarding this. I would like to have another dentist finish my dental work. I am asking for your help in facilitating this.