Melinda Willette sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. - email address that said:
Dear Mr. Kelly, CEO, Southwest Airlines.
My name is Melinda Willette. I have a discrimination issue with one of your employees. I will not go into detail here but would rather, after your reply, send you documented written proof. It is a very serious matter and certainly does not speak well from a Southwest Airline employee. Thank you for your Concern, Mr. Kelly. Sincerely, Melinda Willette