Dear Mr. Kelly, I have been a frequent traveler on Southwest Airlines for many years – Gary Kelly email address

Stephen sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. – email address that said:

Dear Mr. Kelly,
I have been a frequent traveler on Southwest Airlines for many years and an A-list member for several years.
As an owner of my own law firm for many years I know how important it is to surround myself with wonderful, energetic, competent and efficient staff.
I also know how important it is to let my employees know when they have done a great job and reward them for their hard work.
I would like to commend one of your employees, Suzanne, Agent 93 who recently helped me book a trip to Chicago with my wife, daughter and two of our grandchildren in order to celebrate the birthdays of two of our other grandchildren living in Chicago.
Suzanne patiently and cordially took care of the reservations utilizing mileage awards, companion pass and regular airfare with resounding competence. She was a joy to work with!
Because of her, I can look forward to all 7 of my grandchildren being together in Chicago.
Please thank her for me and tell her again what I told her on the phone; she is an A-Plus employee of Southwest Airlines. You are fortunate to have Suzanne as one of your colleagues.
All my best
Stephen

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