Laurel sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. – email address that said:
Dear Mr. Kelly:
I think you should know what kind of responses loyal Southwest customers are receiving from your Customer Service Department.
I wrote because I had received 2 emails from Southwest to get to the airport at least 2 hours prior to my flight time.
I did arrive 2 hours before my flight time only to find the Southwest counter closed. It was was written on the counter that the counter would open 90 minutes prior to the first flight.
I included this information in my complaint along with my suggestion that a Southwest sky cap could have solved the problem.
All I got in the above mentioned response was some company line which actually said nothing.
You should know how the public responds to such nonsense as I received from Katie Anderson. I can't believe Southwest actually pays someone to write such baloney. Treat me fairly and I'll be a loyal customer, but don't expect me to fall for such verbal garbage as I received from your customer service representative.
Thank you for your attention to this issue.
