Jody sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. that said:
Dear Mr. Kelly: Our direct flight Cleveland to Las Vegas was cancelled this morning, Dec. 29th. However, all the other Cleveland to Las Vegas Flights went out today. I'm really upset because we could not be put on another flight until Jan 2. That was the day we were to return home. I realize things happen, sometimes there are delays or other issues. This is the first time in my life, 55 yrs, that a trip had to be completely cancelled because, an airline couldn't put them on another flight for 5 days. We were meeting friends from Columbus flying Southwest in Vegas. We also didn't receive email notification until, we were at the airport, maybe a switch could have been handled earlier if, we were notified earlier. We also spent 2.5 hours in line, when there were no flights available. No help getting on another airlines either. This was a truly uncustomer friendly experience. Sincerely, Jody
