David sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. – email address that said:
Dear Mr. Kelly,
To follow are portions of an email I received "On behalf of Southwest Airlines, we would like to invite you to share your opinions about the Southwest Airlines brand and its advertising. We are contacting you on behalf of Southwest Airlines and encourage you to take the opportunity to spend about 15 minutes sharing your thoughts and opinions." "This e-mail is being sent to you by Ipsos a leading online research provider."
I love Southwest and was more than happy to provide feedback.
They only asked 3 questions; my birth year, my birth month and my gender.
Very disappointed in your selection of an online research provider.
On a more positive note, any further news on Southwest getting gate access in Hawaii?
Best regards,
Dave
