Kimberly sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. – email address that said:
Dear Mr. Kelly,
I am a frequent flyer on Southwest Airlines. I have had many great experiences despite some delays and issues with travel. I'm a loyal customer and I am writing because I was a delay is due to computer dysfunction this summer.
I'm asking if I may use the promotion code WSSBEXUAU7
This code expired before I had the opportunity to use it ( as a result of unavoidable distractions in my life). I'm writing to ask you to please extend the deadline for the apology 50% off promotion. I understand if you would not make this exception but I ask that you will because I desperately need to visit my family and the 50% off would allow me to do so.
I look forward to your reply.