Saundra sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. – email address that said:
Dear Mr. Kelly,
I love traveling with Southwest Airlines and I use Southwest often. and will soon be traveling to Montego Bay, Jamaica. I find it hard to believe that Southwest is allowing Delta Airlines to be the only airlines to fly non-stop out of Atlanta to Jamaica. Delta's service is by far not as good as yours, so why not give them some competition? I'm only a retired school teacher, but it makes no sense for me to fly from Atlanta to BWI airport, and then down to Jamaica. Please help me to understand your logic, because right now I'm just a little bewildered.