Dania sent a message to Kelly S. King – Chairman and Chief Executive Officer of BBT Corporation – Email Address that said:
Dear Mr. King,
I'm writing to you in regards to one of your employees, Ms. Yordanca Claro, Branch Banker in Miami, Florida.
Ms. Claro, from the very beginning of our relation, showed me professionalism and consideration. She exemplifies and embodies the promise stated within the goals of BBT. I was very impressed with her personable manner. She is dedicated to service and client satisfaction.
Ms. Claro was very responsive in problem solving and recommending solutions to my banking issues. Her helpful attitude has made my interactions with BBT positive ones. She is an asset to your Miami branch and BBT!
Sincerely,
Dania
