margaret a thayer sent a message to Kelly S. King - Chairman and Chief Executive Officer of BBT Corporation - Email Address that said:
Dear Mr. King:
I have been a long time client of BBT. Mary McCollum is the local banker that has handled my accounts for years and been amazing. However, when I cant get Mary, and have to contact your call centers, it is a fate worst than death. Every single associate provides incorrect or incomplete information. They are a guarenteed source if mis and bad information. What suggestion you have for me as a client, if I should need immediate assistance when Mary isnt available? If I were in your shoes, I would be embarrassed that your employees are so incompetent.
Many thanks,
Margaret A. Thayer
