Marlena sent a message to John B. Koch, Chief Executive Officer and President, PODS Enterprises, Inc. – email address that said:
Dear MR. Koch,
My family is in the military and we recently used PODs to move from Tucson, AZ to Yorktown, VA. We have been having a very difficult time receiving our full weight ticket. My husband has called every day, twice a day for over a week, and every day he is told to call back the next day. It has taken away at least 8 hours of what could have been family time, which as you know is very precious, especially for military families. I am writing in hopes that you can please help us find the full weight ticket so we can deliver the information to the Air Force as part of our moving expenses.
Sincerely,
Marlena
