Evain sent a message to John B. Koch, Chief Executive Officer and President, PODS Enterprises, Inc. – email address that said:
Dear Mr. Koch,
I recently did a search on information for renting the Pods Containers. I came across this site from Consumers Affairs. It looks like your company's customer service is failing. I'm not sure if CEO's research what's going on with their company and if complaints are being seriously taken care of. After reading all the reviews. I have serious concerns about using Pods. Nice website, great idea, just what we needed, but with all these horrible reviews, I have to think that someone isn't doing their job to fix communication issues. I've never written to a CEO to show other peoples complaints, but it just seems like such a shame that a great idea is turning into peoples nightmares. I'm not even sure if you actually read your emails, but here is the site that shows people reviews and complaints.
