Robert Pierce sent a message to Edward Lampert - Chairman and CEO of Sears Holdings - Email Address that said:
Dear Mr. Lamper
My name is Robert Pierce and I am with the Army in Wiesbaden, Germany.
I apologize for bothering you, but I have been trying to rectifying a problem that occurred with my new 10 in. Table saw. The saw has a safety hazard and I cannot use it. In my case the saw stand collapsed (The Safety hazard) while I was cutting some wood and as a result has a bent or out of alignment saw blade. The blade is not bent, but wobbles about 2 cm and vibrates.
I have been shopping at Sears since the 60s. My father worked in your store in Elmira, New York. I have always valued the Customer Service and quality of Sears products.
I have contacted Mr. Murphy several times, but only received one response, with no follow-up.