MaryBeth sent a message to David Long – Chairman and Chief Executive Officer of Liberty Mutual Insurance Group Email Address that said:
Dear Mr. Long,
I am writing to express my frustration with trying to contact your employees regarding a claim. I have just received a third letter from Liberty Mutual stating that your company cannot contact me regarding my claim. I have called 3 times and left voice messages - once for Susan and two times for Reid Cummings. In all three phone messages I have left my name, referenced the claim number and left my home phone number. I have not have had the courtesy of a returned call from either ofthem. I have also tried emailing Susan and Reid twice and again have not received the courtesy of a return email. This will be my second attempt at an email in a week. I am not sure else were to turn in trying to get this situation settled and am hoping you can help expediate the process on the end of Liberty Mutual.
I look forward to your response,
MaryBeth
