Monica sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macy's, Inc.- email address that said:
Dear Mr. Lundgren,
I am trying to reach out to you for concerning about two frauds in my macy's account that happened on 06/23/2015. The charges were $1,031.60 and $2,776.31. I tried to dispute those charges by filling out a statement of fraud that was sent from fraud investigation department of Macy's. I mailed my statement of fraud on 07/06. On 07/15, I received a letter from fraud investigation department that they received my statement of fraud and they were trying to resolve the issue for 60 days. However, on 08/20, I received another letter from fraud investigation department that my statement of fraud was NOT received and I will be responsible for those charges.
After I receieved that letter, I tried to call fraud investigation department many times and finally someone told me that my statement of fraud was denied due to lack of document.
I was extremely shocked and upset because I am a victim of fraud in this situation. I strongly believe Fraud Investigation Department was NOT doing a good job in investigating my case because (1) I have NEVER spent more than $300 at Macy's , (2) all of my macy's charges are in California; never any other states. Those fraud charges happened in NY and CT on the same day.
I have been many many years of a loyal customer at Macy's and I always pay my payment on time with full. I have never experienced this kind of disaster with other credit card companies especially when I was a victim of fraud. I just want to ask "is this the way Macy's handles the loyal customer?"
Please step in to help my situation. My Macy's account is ending in 0158.