Berens sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macys, Inc. – email address that said:
Dear Mr. Lundgren,
I am writing to you because I have exhausted all other avenues of resolving an issue with your company that goes back to April. Unfortunately, I have received terrible customer service, been on hold for hours at a time on three different occasions and transferred numerous times throughout each call because no one knows how to resolve the issue.
I would like a phone call from you as soon as possible. I can be reached
Thank you.
