David Herrington sent a message to Terry J. Lundgren Chairman, President, and CEO, Macys, Inc. email address that said:
Dear Mr. Lundgren,
On Saturday, October 28th, I and my boyfriend were at the Macys located in Colonie Center, Albany NY. We were there because we needed to purchase a burial dress for his mother. While we were in the dress department, we asked for assistance in locating a navy blue dress for the burial. We were very specific about why we needed the dress. He told her his mother had died and he needed a navy blue dress to bury her in. After saying no to a series of inappropriate dresses for a 98 year woman, she told him it might be better if he just brought his mother in to try the dresses on and pick one that she liked. At this point he just walked away from her. Needless to say, we walked out of the store and have no plans to go back. The saddest day of his life was made that much worse by your employee.
An apology is needed. I am realistic enough to know that you will never actually read this email, but it is my hope that the person who does read it, reacts with the same level of outrage that was felt when it happened to us.
Thank you for your attention to this.