Cindy sent a message to Terry J. Lundgren Chairman, President, and CEO, Macys, Inc. – email address that said:
Dear Mr. Lundgren,
I am writing to inform you of a most unfortunate experience my husband and I had at your downtown Boston, MA store last week. We were in the Ralph Lauren men's department where my husband wanted to try on various garments. When we went into the dressing room, we could not believe our eyes....clothes in disarray strewn all over the floors, covering the bench and barely hanging from the hooks on the wall. It looked as though no one had ventured in there to clean it in weeks. We quickly walked out, called the department manager's attention to what was a pig stye and his response was simply "well the other dressing rooms are probably clean so you can go there"...no apologies, regrets, nothing. In addition, the three people "working" in the department never offered to assist us and simply continued chatting around the cash register when we were indeed looking for help. For shame on Macy's to run it's flagship Boston store in such a manner. I even took photos of the mess to send to the store manager. I decided, rather, to write to you to express my concerns and the fact that now, my husband whom had been a long-time fan of Macy's is sufficiently turned off to shopping there anymore. We live in downtown Boston on the waterfront and as the neighborhoods in our area continue to expand one would think you should make sure that your stores are at the top of their game and not look as though situated in a undesirable part of town.
If you have any questions, please contact me at my email address and I would be happy to chat.
Thank you for your time and consideration.