Rachel sent a message to Kevin Mansell – Chairman, Chief Executive Officer and President of Kohl’s Corporation – Email Address that said:
Dear Mr. Mansell,
I recently went to one of your Kohl's store on 10/2/2016 shopping for my son. I told the young man at the counter that I wanted to put $40.00 on debit card and the other $140.00 on my Kohl's charge. My card with a chip was having trouble so he did something from the cash register to get it to work. Some how he inadvertently charged my debit card $180.00. It took about 10 minutes for a manager to come over and she apologized and said she cannot refund my debit card but could give me the cash back with a 20% discount. On Monday, October 3, 2016 my account was overdrawn. I contacted the bank because I was at work and they realized and understood what happened and started refunding me bounce check fees. On October 13th I found out from Kohls that my account is suspended because they claimed I bounced their payment when in fact it was there was there store associate who caused the problem. I was never made aware by my bank or Kohls that anything had been returned until 10/13/2016. The nasty supervisor I spoke to on the phone said it was not there problem in the credit department. She told me to go back and take it up with the store manager. At this point I think this unfair and dirty practice and I plan on file a complaint with 1) all three credit bureaus and 2) the Better Business Bureau and 3) any News station that will take my story. I should not have to be punished because of someone else's mistake.