Raymond sent a message to Craig Menear – Chairman, CEO and President of The Home Depot email address that said:
Dear Mr. Menear
I recently purchased flooring, window treatment (which I had installed through Home Depot) and a Range, Refrigerator and Microwave oven (microwave which I paid to have installed through Home Depot.
I was very happy with the flooring and window treatment including installation.
I was also very happy with the delivery of the appliances
As for the microwave oven, I was told at time of purchase that someone would notify me on the installation on the same day of delivery or on the next day which I never got notified. I called the Manchester, NH Home Depot where I purchased all of the above. I was again told that I would be contacted which never happened. I physically returned to the store and spoke to a appliance sales lady who told me I would be notified on Monday 7/11/16 am which never happened. I called again and spoke to the appliance supervisor who told me that he would call the installation people and that I should expect to hear from them. which has not happened. All this took place between Thursday 7/7/16 through Monday 7/11/16.
It is now 3:30 PM on Monday 7/11/16 and I am on my way to Home Depot to ask for a refund on the Microwave installation cost and will find someone else to install.
Frustrated Customer
Ray
Nothing has happened
