John Cusick sent a message to James E. Meyer CEO, Sirius XM Radio Inc. - email address that said:
Dear Mr. Meyers,
I have been a subscriber to your service for 7 or 8 years now and I find the radio service to be fine but your business practices to be absolutely awful.
Every year I get upgraded and every year I request to be downgraded to my original service. I am then re-billed which I pay asap. Then I get messages telling me that my service will be turned off because I did not pay my bill.
It happened again this year, today! I was told by phone that I had 48 hours to pay or the service would be turned off. I had paid 10 days ago.
I called, was told that I had paid but I was also told that I had asked for an upgade and owed more money! Two weeks after I had gotten my new bill reflecting the fact that I had asked for a downgrade!
Why do I go through this every year? Why am I being told constantly that I have asked for an upgrade when I had actually asked for a downgrade and was billed by you to reflect the fact that I had asked for a downgrade?
Did you used to work for Wells Fargo and have you decided that their business practice of signing up customers for something they did not want or ask for is Good Business Practice?
I will be turning this in to local better business bureaus as well as any online site that tracks these abuses. I have ignored them in the past but 5 years in a row is 4 years too many.
Regards,
John C.
