Richard sent a message to Michael L. Corbat CEO, Citigroup Inc. that said:
Dear Mr. Michael L. Corbat,
My wife and I have been banking with Citibank continuously since 1962 and have gone through many changes over the years. I use online banking and my wife prefers to use a local branch for service. About two years ago Citibank "linked" all our bank accounts and credit card accounts together making it very easy to use online banking and earn Welcome Points. About two weeks ago Citibank sent use a email advising us that we could get a Home Depot $50 card for a reduced amount of Welcome points (4,200). Saturday March 5 I tried to take advantage of that offer, first online then by phone. Online when I went under redeem points a banner came up stating that the person who is the main signature on the account is the only one who can access the account. Since the online account is in my name my choices are now 1) open a separate account under my wife's name with a new sign in and password, beside being inconvenient with a new account our points would be in separate accounts. 2) call for point redemption, biggest inconvenience is going through the identification process and waiting for a agent who are very busy with other customers then getting one who's English isn't their second language. Saturday I was on the phone twice to do this transaction for a total time of 1 hour 47 minutes.
So Citibank took a giant step backwards with the "new update". You can imagine my surprise today Sunday March 6 when I got a email from Citibank subject: Newly Designed Communication Improved for You, titled We're Making Change We Know you'll Like. This is a complete lie , don't take my word for it check with your phone representatives who claim that there are many, many, m complaints against this new system and they hope a fix is on the horizon.
Sincerely Yours
Richard
