GUILLERMO sent a message to Michael Rapino – President, Chief Executive Officer and Director of Live Nation Entertainment – Email Address that said:
Dear Mr. Michael Rapino,
I purchased 4 tickets with the following Ticketmaster
I could not print my tickets and I called this morning before the event and they told me you were having problems with the system and that I should pick up my tickets at the venue. When I arrived they told me they did not have my tickets. I was in the middle of the sun with my pregnant wife, my 3 year old and my brother in law that traveled from Mexico just for the game Dolphins - Titans. I called again and no one was abel to solve my issue, it took me more than 40 minutes and the event started and I was not able to use the tickets I paid for!!!! I NEED A SOLUTION ASAP!!!!!!!