Sharra sent a message to Michael Rapino – President, Chief Executive Officer and Director of Live Nation Entertainment – Email Address that said:
Dear Mr. Michael Rapino. I wanted to make you and your company aware of a particular online ticket sales issue. As I went to the "presale" sales for U2, I looked at the first set of tickets and then decided to take my son so I changed the number of tickets and clicked "search again". Your website does not let you redo it, I kept getting the message on the left in red something like "Cannot process your order at this time", so I just assumed that it was because it was busy, so for 3 1/2 hours I pushed the buttons and the robot stuff ect. Then I absolutely could not get tickets, it would not work. So I finally called the U2.com and a guy checked it out and he said it was working, then he was tryiing to help me and said why don't I try cleaning my history and cookies. It totally worked. I was then able to get tickets. But then I went to buy 2 more and it did that again, I cleaned my history and then it worked again. My point is that your process should be advanced enough that a person doesn't have to clean their history to order a ticket!! So to my EXTREME disappointment, after 4 hours of the sales being opened, there were only seats in the way back. I paid the silly $50 to even get access to the presale. I am not a young crazed teeny bopper, but a 51 year old woman who for the first time was hoping to get some good seats for my husband and I. We are at a stage in our lives to where we could actually afford the "good tickets", but all because your website kept keeping us from ordering, we have now missed out on something that I can't get back, we may never have this opportunity again. I am gravely disappointed. I feel your company has been around long enough to be an easier process.
