William sent a message to James J. Murren – Chairman and CEO of MGM Resorts International – Email Address that said:
Dear Mr. Murren,
I am very disappointed with your company. Especially, Circus Circus. My son spent four nights there in August. (I personally prefer The Bellagio). However, he booked through Travelocity. When he arrived he was told by Inez at the front desk that the room was not available, but he could have another nicer room if he would agree to pay the resort fee. She told him on two separate occasions that he would receive a refund from Travelocity. This was not an upgrade. He agreed and stayed. Then I was charged the two hundred plus charge on my credit card. I reached out to both Travelocity and the management at Circus Circus. I asked the manager to have Inez call me and tell me if she did or did not tell my son that he would get a refund from Travelocity. I have never received a call back. As a matter of fact, one manager hung up on me. I contacted my Chase credit card company to dispute the charges. They tell me that he stayed there and was told by Circus Circus that I should pay. Chase offered to give me as a goodwill gesture over a one hundred dollar credit. I thanked them and declined the offer. Now, It is not about the money, it is about the character of your company. The last thing that I would want to happen is for Inez to lose her job. I just wanted Circus Circus to do the right thing. I welcome your response.
Sincerely, William
