Cathleen sent a message to Christopher J. Nassetta – President and Chief Executive Officer of Hilton Worldwide – Email Address that said:
Dear Mr. Nassetta,
All too often good service is taken for granted and not worth the time to comment. “They did their job, no need to comment” right? Wrong, as a professional who travels extensively and who manages events around world, I do appreciate the hard work that goes on behind the scenes to make it look smooth, easy and seamless. And I know it takes an elevated sense of customer service and a drive for every customers satisfaction on the hotel staff to get it right.
I’m here in London, running several small events over a two week period. We chose the Doubletree Hilton – Tower of London and I wanted to let you know how professional, dedicated and friendly the event/hotel staff have been to me. I want to point out a few staff members specifically as they truly emulate what every hotel hopes for from their employees. Daniel Piggotti, Wilson and Sabastian (forgive me I do not have last names for a few), and while I do not have the names of the guys who work alongside them, they too are worth a special mention.
But the amazing personal service does not end there, my organization held a small cocktail hour last week. It went beautifully as hoped. When I went back two days later for a cocktail, the manager remembered my name! She is lovely and really makes you feel like you’re a person not just another of the hundreds of people staying at the hotel. Her name is Clodegh (I sincerely hope I have spelt it correctly).
I have already communicated with my event staff back in the US and I can assure you will be back to this location, largely in part to the amazing staff here in London.