Lynda sent a message to Christopher J. Nassetta – President and Chief Executive Officer of Hilton Worldwide – Email Address that said:
Dear Mr. Nassetta,
On 10/15/2016, My husband and I spent a night at the Hampton Inn and Suites, 99 Durgin Lane, Portmouth, New Hampshire.
This reservation was one of six hotel chains we reserved as part of a ten day trip to Maine.
Upon entering the room, we were greeted with the sight of a badly stained sofa (photo can be sent if needed.)I immediately called the front desk to tell them of the condition of the sofa and that we would not be able to use it.
The response I received was an offer to send a maid to change our BED sheets, to which I responded by saying this was not the problem that needed attention so it would not help.
We then looked in the bathroom and found floors which had obviously not been cleaned for a while and an unchanged shower curtain.
Upon check out the following morning, I met with a very pleasant and polite assistant manager and showed her the photo of the sofa.I told her we had called the front desk about the condition of our room but was not given a satisfactory solution.She apologized, stating this was certainly not what we should have experienced. She asked for my phone number and stated that her manager would call me upon return.
That was Sunday morning. It is now Wednesday afternoon and I have received zero response.
While we have stayed at many Hampton Inns and Hilton branded properties over the years with very few issues, we were surprised to find this room as the least satisfactory in cleanliness for the price.
Frankly, it cost us considerably less for nicer, oceanfront rooms which were cleaner than this particular room at this Hampton Inn.
We are not 100% satisfied with this rooms condition and now certainly more satisfied with