Fanos sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Dear Mr O'Leary, I am contacting you because I cannot get a reply from your customer services department regarding an ongoing claim which was acknowledged by Ryanair on the 12th October 2016. My wife and my luggage was lost on a flight to Paphos Airport (FR3131) from London Stansted on the 28th August 2016. My wife lost the majority of her clothes, prescription medication and cosmetics, which we had to replace on our arrival in Cyprus. She is my carer as I am disabled and I rely on her. We have claimed for the amount of £424.65, dated 16th October 2016 and provided our bank details after your system initially refused to accept our IBAN/BIC numbers. It has taken Ryanair an in-ordinate amount of time to accept responsibility for our loss, 28th August to 12th October 2016. Having accepted negligence, Ryanair should compensate us now as a matter of urgency. We have been waiting over 2 months for recompense which seems wholly unacceptable and extremely poor customer service.
We have been tracking this claim but not received any information as to the progress of payment I would ask you to look into this matter and help resolve our outstanding claim.
Yours Sincerely,
Fanos
