David sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Dear Mr O'Leary,
I am sorry to trouble you as I know that you are extremely busy.
I am writing to you because I had a terrible experience when my family and I attempted to travel with you on Thursday 16th June from London Gatwick to Dublin at 8.50am
My complaint boils down to these key points:
• We were refused access to the flight despite following all pre-flight instructions due to staff at Gatwick airport not being trained properly.
• My Aunt and Uncle who are both US citizens were racially abused by a Ryan Air representative.
• We waited at Gatwick Airport for over 5 hours trying to resolve this on the day.
• Ryan Air was unable to put us on another flight that day, nor could they put us all on another flight the next day, decimating our 2 night holiday.
• As a result of all of this we experienced additional costs and loss of monies of around £875 on the following:
o New flights 1 day later on British Airways (£580).
o The missed bed and breakfast accommodation for our first night (£160).
o The unplanned return trip home in a cab from Gatwick (£80).
o Cab ride to London City Airport for BA flight (£25).
o 1 days unused car hire in Ireland (£30).
• Despite the financial impact my wife and I also wasted 1 day annual leave each from work.
I would very much like to speak to someone about this so that I can explain what happened in detail. On the 26 June your customer service team refused to do this and that is why I am now coming to you.
I hope that we are able to open a dialogue so that we are able to resolve this matter as quickly as possible.
Best wishes
David
