catherine sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Dear Mr Oleary
I booked a flight on the 10th October 2016 to Fuerteventura for 3 adults departing LBA airport on the 16th November 2016 and returning to LBA on the 20th November. I booked this flight through Travelrepublic and also a hotel and transfer I paid for everything in full and the price of the flight at the time of booking was £370.59 inclusive of baggage and surcharges etc. The next day the 11th October I received an email from Travelrepublic advising that the flight could not be secured at the original price and there had been an increase of £42.00 bringing the total flight price to £412.59. I do realise that flights do fluctulate but was not aware this was the case once you had paid for it. I was very dissapointed with this but because I still wanted the flight I contacted Travelrepublic and paid the extra money. The reason I am sending this email is because later in the day on the 11th October I searched again for the same flight on Travelrepublic to find that the flight was back down to £370.50 and this was most dissapointing, so please could an explanation be given as to why this can happen when I had already paid for the flight.
I have travelled many many times over many years with your airline and I have always had a pleasant experience with no problems or delays etc therefore I have always recommended your airline when anyone was apprehensive to fly on a low budget airline, so I have found this experience very dissapointing.
I look forward to your reply.