Harald and Jutta sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Dear Mr. O'Leary,
unfortunately, we need to express our deepest disappointment with your customer service. On March 20th, we were supposed to fly from Valencia Spain to Dusseldorf, Weeze Germany. This flight was cancelled by your airline. These things happen, but how your airline handled the issue was totally unacceptable. Subsequently, on March 26th, 2016 we wrote a letter to your Dublin office claiming compensation and reimbursement. Based on the postal tracking you received the letter April 4th. However, so far we did not get any response. We urgently ask you to take care of the matter and ensure that our letter will be answered as soon as possible. We would like to avoid engaging a lawyer.
Looking forward to hearing from you.