Stephen sent a message to Michael OâLeary CEO, Ryanair that said:
Dear Mr O'Leary
I have received correspondence from Ryanair Customer Service Department on two occasions dated October 23rd and November 23rd relating to a delayed Ryanair flight of three hours on September 25th flying from Almeria to Stansted.
At outset, your first letter confirmed your Banking Dept will be forwarding a cheque to the value of £295.40 in full and final settlement.
As I had received no correspondence I wrote again on November 6th and was advised by letter dated November 23rd, that your account dept will transfer the amount of 400 euros in full settlement. To do so, I tried to forward my bank details as requested but the online
I finally wrote again dated Nov 26th to Ryanair Customer Service Dept
To date, I have not received a reply nor the refund stated at outset and wonder if you would mind looking into this matter on my behalf.
Thank you in advance.
Kind regards,
yours sincerely,
Stephen
