Dr Lim sent a message to Dinesh Paliwal Chairman, President, and CEO, Harman that said:
Dear Mr Paliwal. Attached for your perusal is an email that I've sent Mr Daiel Tan of IMS in Singapore, and copied to Mr Tham (IMS) and Mr Ross. Thank you.
Thank you again for replacing my pair of K2 speakers. Unfortunately, I have to report to you that the same problem (i.e., the separation of the veneer joints) has also surfaced on these replacement pair. I am writing to keep you informed so that you would not be surprised by discussions of this problem on online hifi forums. When I bought these speakers I was looking forward to sharing my enjoyment of these speakers with fellow hifi enthusiasts online. Now, I have to be honest and share my problem with them.
Words cannot express the deep disappointment and frustration that I am experiencing.
PS I have sent a copy of this email to the CEO of Harman International, Mr. Dinesh Paliwal."