Kay sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. that said:
Dear Mr Post: Approximately in January of 2015, I decided to switch from Comcast, my provider of phone, internet and television for almost 20 years, to CenturyLink and DirecTV. Initially, upon start-up, I experienced some problem in setting up the CenturyLink account with the bill pay on my Wells Fargo account. Wells Fargo did not have the payment address Id been given by CL and suggested that they research the payment address before sending money. As an older American and longtime customer of Wells Fargo, I complied with their request. I called CenturyLink, who notified me of a "late payment" and thought, since the service fee had been waived that all was fine.
In a short time, it was suggested by CenturyLink that I bundle my billing with Century and DirecTV. Although I expected this to happen in a short period of time, I continued to pay the separate bills I received until the "bundling" was accomplished.
I decided I would like to receive all services from CenturyLink, including Prism, internet and phone and had decided that I would be willing to buy out of my contract with DirecTV in order to do that. A representative of CL visited me in my home and I actually thought the switchover would be simple.
I am elderly, but I have an outstanding credit score of over 800 points. Today I discovered that CenturyLink turned me in for the "late" payment on the account when it was first set up and now, the company would not only require me to pay off the DirecTV account, but also to pay some exorbitant deposits in order to qualify for the hook-up.
Not only was I mortified to hear this news being delivered by your salesman, but it was difficult for me to fathom. I have an impeccable credit history, have lived in the same house for 24 years and have never missed a payment on any bills.
Frankly, CEO Post, I feel humiliated by what happened to me with your company. Of course I declined the CenturyLink "deal" when I will need to expend around $260 to buy out DirecTV and also spend another $260 to pay the "deposits" now being assessed. $500 for the pleasure of being with CenturyLink? I think not. If this has put a black mark on my credit score, you can also believe that I will piece together all the erroneous information supplied to me by your Customer Service reps and see where that goes.
This is just unfair. I am not a deadbeat; I simply wanted to try a different avenue than that being provided by Comcast. It certainly backfired on me.
Thank you for your time and thank you for listening.