Susan Mannino sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. - email address that said:
I am very upset and disappointed with Centurylink. On Monday, I called customer svc. to report an outage. I have no phone and internet service. Your automated svc said I have no outage. I spoke to a rep and she informed me that I would have service no later than 9/13/17 at 7 AM. Well that didnt happen. When I spoke to a rep today, they said, I had no repair ticket. Now that upset me. I requested to speak to a supervisor who gave me ticket #6622219 for 9/15/17, no later than 1 pm. What makes me more upset is that I have to wait another 2 days. I called back again today and your system gave me a different ticket # 8861508, I spoke with a rep that verified that this was the correct number. In all the calls today, I asked your reps and the supervisor as well, I asked for your and your public relations contact information, which none of them said they had access to, which made me even more angrier. I cannot understand why they cant give this information to me. I had to revert to using my cell phone data to contact you and public relations. I expect to get my phone and internet service before the 15th and I expect to get credit off my bill for the entire time that I was without service. If I have no positive results, I will not hesitate to post my negative experience on Facebook. In addition to this, I will contact the news media and I will inform them of my experience as well.
My contact information is listed below:
2737 Sw 140th