Carolyn Seay Fardell sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. email address that said:
Dear Mr. Post, I am writing for my 90 yeara old father. He and other members of my family who live next to him continually have problems with their phone service. I have personally bought 3 phone systems thinking there was something wrong with the phones but, it isnt, its the phone lines and service. Me and my sister and sister in law have called numerous times and we still cannot get results. This has been going on for several years and continues to get worse. My dad pays his bill on time but, does not have the service he pays for. Back in June, I called about his service and not being able to hear people on the line and your customer service rep even commented that she could not hear me good. I told her about the problem and she promised to get it fixed. She walked me through some steps and told me to unplug his phone, which I did and that caused another problem. When I plugged it back up, he no longer had his caller ID and we still did not have long distance service (although he had been paying for both for years). We called again the next day (June 27) and they promised to send a repairman and no one showed. We called again on July 3 and July 17 and nothing was done. We called again on July 20 and they made an appointment for a repairman to come on July 22. Customer service said they would credit my fathers bill since the caller ID was still not working but it would be fixed on the 22nd. The repairman replaced a filter outside and said that it "should help" and he told us the phone lines were very, very old. My dad and family have lived on that road for over 30 years and those lines have never been updated.
On July 31, it was still very hard to hear anyone on any of my families phones and my father still did not have his Caller ID but, was still paying for it. My sister talked with customer service and they scheduled a repairman to come to my dads house on August 1; the repairman never showed.
My dad and my other family members who live around him all have internet but the megabites are usually less than 4 and its hard to use it, much less do any streaming. I would hate to think how many senior citizens pay for services they cannot use only because they have no other choices available.
I would appreciate hearing from you since we cannot get anyone else to help us.
Sincerely,
Carolyn Seay Fardell
